020 7608 5655 info@kannis.co.uk

Conditions of Usage & Sale

Last updated on 10 May, 2016.

Conditions of Sale & Usage.

Welcome to Kannis Online Shop

Kannis World Limited, and / or their affiliates provide the products, website features and services to you (Online Customer/ Online Visitor) when you shop at Kannis Online Shopping channels for Mobile & Computers. Kannis provides the Services and sells products to you ("Online Customer / Online Visitor”) subject to the conditions set out on this page. Kannis Pet Food is the trading name for Kannis World Limited.

Conditions of Usage of Kannis Services & Products

Please go through these conditions completely and carefully before use of Kannis Services & products. By using Kannis Services & Products, you are bound in agreement and to be bound with these conditions. We offer a wide range of Kannis Services & Products, and additional terms will apply. You will also be bound with the subject to the terms and conditions , guidelines which are applicable to all Kannis Products and Services ("Product & Service Terms") when you use any of the Kannis Products and Services (for example Customer/Visitor Profile, Gift Cards , Kannis Product or Kannis applications for mobile). The Product and Service terms will control if these conditions are inconsistent.

Notice and Procedure for Making Claims of Right Infringements

Notice and Procedure for Notifying Kannis of Defamatory Content


Please review our Privacy Notice and Cookie policy on our Kannis Website – www.kannis.co.uk , which also govern your use of Kannis Products and Services, to understand our practices.


You are communicating with us electronically to when you are using any of our Products and Services, Sending and receiving emails to and from us, text messages to and from us or any other type of communication from your desktop or mobile device. We will also communicate with you in a number of ways like emails, text messages, mms, social networking sites, in-app push notices, and messages from Kannis message centre, third party sellers authorised by KWL. For Agreement purposes, you the user / customer consent to receive oral / written communication from us electronically and you agree to all the disclosures, agreements, notices and other communication that we provide you through electronic medium which satisfies any legal requirement that such communications be in writing, unless obligatory applicable laws specifically require a different form of communication.


Kannis and its content providers have granted you a limited, nonexclusive, non-transferable, non-sub licensable license to access and make personal and non-commercial use of the Kannis Products and Services which is subject your compliance with the conditions of use and applicable products and services terms and conditions and your payment of any applicable fees. This license excludes the commercial use , resale of any Kannis Products and Services or its contents , any collection , download or copying of account information ; or any use of data mining , robots , or any other data gathering and extraction tool.

Kannis or its licensors, publishers, suppliers, rights holders and other content providers hold and reserves the right which are not expressly granted to the you the user/customer in the conditions of use of any product and services. No Kannis Products and Services, nor any part of any Kannis Product and Service, may be copied, duplicated, reproduced, sold, resold, verbally spoken or marketed, expressed in any form, visited or otherwise exploited for any commercial purpose without our written approval. Without KWL’s express written approval you must not use any frame or framing techniques to enclose trademark, logo or other proprietary information (including images, text, page layout, or form) of Kannis. You must not also use any other “hidden text”, metatags utilising Kannis’s names or trademarks without our express written consent.

You must not misuse the Kannis products and services and will only be permitted to use its content according to the local law or UK laws which ever is in Kannis’s favour to protect its proprietary rights after the written consent from Kannis on Kannis’s letterhead from Kannis’s Director. The Licenses granted by Kannis will terminate if the compliance of the Conditions of Use or any of it product and Services terms is not met.


Kannis logo and other version of logos, Graphics, images, page headers button icons, scripts, and service names included in or made available through Kannis products and services are of Kannis. Any other product or service that is not Kannis in any manner or a product or service that is likely to cause confusion among the vendors and customers or which disparages or discredits Kannis using Kannis Trademarks or trade dress must not be used. All other logos, Trademarks, graphics and other resources, materials which appear on Kannis Products and Services are the possessions of their corresponding possessors, who may or may not be associated with, allied to, or sponsored by Kannis.


Kannis Products and Services and any content available through KWL like text, logos, images, button icons, graphics, colours, audio and audio-visual clips, digital downloads , data accumulations is the property of Kannis or its suppliers and is protected by international copyright laws, authors rights and database rights of the United Kingdom.

Kannis Products & Services having contents or compilation of contents are exclusive property of Kannis and is protected by the U.K. and international copyright and database right laws.

To abstract, excerpt , extract or part re-utilise of the contents of any Kannis product and Services without Kannis’s written consent signed on Kannis’s letterhead from its directors is not permissible.

Digital processes and utilities where web - robots, web - crawlers, web - spiders, web - bots, or manual extraction of data through which data-mining, data-entry, data-gathering, data-analytics and data-processing cannot be done on and for part-utilisation, excerpt, extract of the Kannis contents for each and any number of times of any Kannis Products and Services, without Kannis’s written approval on Kannis’s letterhead signed by its director.

Without Kannis’s written approval on Kannis’s letterhead signed by its director you may also not publish or create a database which has part-utilised, excerpted, extracted parts of Kannis products and Services.


Your Kannis account passwords, usernames and other data related to your account in any form is your responsibility, you also agree and accept any activity that occurs under your account including password and username change. You also agree to ensure that the important details relating to your account such as usernames, passwords, secret answer to secret question and other important information will be kept at safe place and if you suspect that the leak of such important information you shall immediately report to Kannis in written form. You are also responsible for providing us the correct information such as about your username and passwords.

You are allowed to update your correct information with us such as credit card number, username, passwords and other important details in your account area. Your information provided to us should not be misleading and incorrect in any manner.

If you use any of the Kannis products and service that interrupts, damage or impair Kannis reputation, products and service in any way legal action may be taken against you. You must not use Kannis products and services for fraudulent purposes or purposes in association with illegal or unlawful offence, or any other unlawful activity, or to cause irritation, inconvenience, frustration or concern. If you are in breach of applicable laws, these conditions of Use or any other applicable terms and conditions, guideline or policies, we reserve the right to refuse, recall any product and service, terminate accounts or remove or edit content.

Kannis Trademarks & Patents apply only to the features, products and services obtainable via Kannis only.


If the content is unlawful, indecent, insulting, intimidating, defamatory, privacy incursion, intellectual property rights violation, harmful to third party and offensive content, anti-religious content, or a software virus, party-political movement, profitable solicitation , sequence mails, mass mailings, spam , mail bombers , computer-worms or any form of ‘junk’ then Users, Surfers, Kannis Account holders remarks, evaluate our products and services, send recommendations, concepts, enquiries or other info will be seen as objectionable and their account could be removed and appropriate legal action could be taken. We also reserve the right to edit such content in the absence of a valid notice form available from Kannis. Impersonating a person, creating false identities or otherwise mislead as to the origin of a card or other content is not allowed.

If any content, product or service that is advertised contains an offensive statement, or in any way the IP rights have been infringed by the product or services provided by Kannis , please notify us by completing the Kannis Contact Us Form on our Kannis Website and we will reply.

In case the user submits any text messages , chats , images , graphics , post mail , handwritten messages or letters , emails, e-books, all website related material, unless we indicate otherwise, you grant us a selective , free from license or RF and fully sub-licensable and exchangeable rights to replicate, alter, adjust, circulate, interpret, use, construct copied works from, dispense and display such subjects all over the world through any media; The name you submit in connection with the content can also be used by Kannis and its associates. Under this establishment no ethical rights will be allocated.

The above rights you grant will be considered as binding throughout the complete period of your IP rights related with such content and material to which you approve. You also agree to give up your rights as the author of the materials you provide to Kannis in the form of emails, Texts, graphics, handwritten letters, images and other forms of digital and non-digital information or media weather sent through digital (Computer intranet or internet network) or non-digital medium (Posts, Courier, Hand Delivery, Signed for Delivery, Next Day Delivery, First Class Posts, Second Class Posts). You also agree to give up your rights to object to such content as offensive. You also approve, at our call, to create documents and implement them that are necessary to make the above rights faultless granted to you by Kannis.

The content you send or post through electronic or non-electronic medium, you signify, pledge and certify that you own the rights, and guarantee the accuracy. The content is not in breach of any applicable law or policies.


If you make use of any feature of Kannis website to upload content to our website which includes queries, contact us through email, opening an account with us, posting text, messages, and images on Kannis social sites, any digital and non-digital submissions such as Letters by Post, you must comply with the content standards set out in our terms and conditions. Any third party advertising on our website, social media websites, and our associates is not our responsibility and is not backed by Kannis. All rights, trademarks and copyrights including Kannis webpages, social Networking sites and associate websites bearing Kannis logo and information is owned and licensed to Kannis. Use of Kannis Logo and its data usage is prohibited without written permission.


We assure you to provide the best service which is uninterrupted and error free which does not includes quality of service or products provided by the third party which are interrelated or associated with Kannis such as Web Space Providers , Domain Name Providers , Internet Connection Speed provider, Bandwidth providers and others which cannot be guaranteed by Kannis. The Kannis Website services and its associates may occasionally suspend the services time to time without any prior notice for regular servicing and maintenance or for upgradation or down gradation.

Due to these upgradations, down gradations, updates, regular maintenance and services Kannis will not be held liable for any loss of data at your end. Any loss incurred due to the failures that arose from the conditions which are not in Kannis control, Kannis will not be obliged or held responsible for such failures.

Some countries have more limitations than others, some of the laws may apply and if required supplementary local laws might apply and prevail by default in conjunction to the above laws as you the user is operating or dealing with the Kannis website in your local region. You will be held responsible for limiting your usage keeping in mind to the local or regional laws in which you are interacting with Kannis Contents and the Local or regional laws automatically apply to you by default. The local or regional laws do not apply in case the laws act against the Kannis policy usage.


These conditions and the relationship between Kannis and user shall be governed by and interpreted in accordance with the laws of England and Wales.


Kannis has rights to make any alterations or amendments to its policies, Terms and conditions, Usage Policies and other policies time to time. Those updated policies by default will be in force at the time you use Kannis Services and Products. In case anyone or set of conditions are deemed as void or unreasonable the other will policies will still remain enforce and will not affect its validity.


We would recommend that Kannis products and Services should be used under the involvement of a guardian or a parent over 18.


Our contact details are :

Kannis World Ltd. is a limited company registered in England and Wales.
Registered number: 05844613.
Registered office: 145 – 157 St. John Street , London , EC1V 4PY ,
U.K. VAT Registration Number : GB111282756


If the rights of the user of consumer is contravened in any manner you can submit a contact us form to us. We will respond immediately without delay to the owners and converse concerns of any suspected breach. We may respond or take actions such as removing profiles and information for which we reserve the right. Furthermore by submitting the notification you agree and grant Kannis to use, replicate, alter, adjust, circulate, interpret, produce imitative works from, and exhibit its content to any third party Kannis wishes and can also pass on to any third party at its own discretion. This also includes sending the Contact us form to the parties tangled in the delivery of the supposedly infringed data. You agree to cover and reimburse Kannis for all the claims brought by the third part against Kannis which might arise in connection with the submission of this contact us form.

Caution: If the given information is false, misleading, inaccurate on the Contact us form to Kannis, it will result in civil or criminal liability. You must contact a legal advisor if you have any queries.


We operate on a “notice and action basis” if you the consumer or visitor believes that Kannis.co.uk website contains a defamatory statement, please notify Kannis immediately by completing the Kannis Contact Us form placed on the Kannis website.

Caution: If the given information is false, misleading, inaccurate on the Contact us form to Kannis, it will result in civil or criminal liability. You must contact a legal advisor if you have any queries.


You may use the user account and software to enjoy as permitted within the scope of conditions of usage, software and service terms. You may not use or copy any portion of this software in your own programs and compile it in any combinations with your own programs. You also cannot sublicense , lease , lend, loan, distribute or sub-license the software or assign any rights to the software in whole or part. You may also not use the software for any illegal purpose and we reserve the rights to cease and terminate your right to use the Kannis software at any time. Your rights automatically terminate without notice from us if you fail to comply these terms and conditions, conditions of use or any other service terms.


These are the terms and condition of sale that are in force that rule the sale of the product by Kannis World Limited to you. Additional local and other terms and condition may be applicable as well which do not bind Kannis in any way or are detrimental to Kannis Products and reputation. Kannis products and services also include offers directly or indirectly by Kannis, Kannis Gift Cards, Vouchers, Dog Shows, Profile, and Application for Mobile and Messages from us. By placing an order you agree to be bound by the following conditions.

Your order is a proposal to buy the product or service you order. We will send you the message confirmation of the receipt of your order when you place the order with us or a third party certified associate to Kannis selling Kannis Products and services. The confirmation may be presented on a Message-centre on the Kannis Website. The order confirmation represents that we have received your order, and does not confirms that your offer to buy the product(s) or services(s) is accepted. The acceptance of your order will be concluded, if we dispatch the product(s) or service(s) to you which will be represented by an email confirmation or written post mail from Kannis also known as “Shipping Confirmation”.

If ordered product(s) is more than one then you will receive separate shipping confirmation for each product and every shipping confirmation will be treated as separate contract of sale of goods/products and services.

You agreement is with Kannis World Limited, in case you cancel the order, your order can be cancelled at no cost at any time before we dispatch the shipping/dispatch confirmation relating to the product that needs cancellation. The rights to cancel does not apply to the downloadable products such as Kannis software, once downloaded the products or services cannot be taken back. You agree to receive the purchase order, sales Invoice, proforma Invoice, Quotation, emails, contracts, Invoice electronically from Kannis email addresses. The above formats will be made available to you to the email address you provided to Kannis in any of the following formats - .jpg, .jpeg, .pdf, .gif, .tiff Shipping confirmation will be separate each delivery.


You can terminate your order without giving any cause within 14 days from the day you or the third party designated by you obtains the goods bought. This policy will not be followed unless one the exceptions listed below applies.

To meet the closing date you must communicate to us in writing your decision of cancellation before the 14 days cancellation period and return the product to our centre at Kannis World Limited, 120 Bark Street, Bolton, BL1 2AX, U.K. For further queries you can contact us through our customer service located on our Kannis website under “Contact Us” webpage.


For the product(s) or Service(s) you purchased from us we will reimburse all the payments for the product(s) or service(s) and the delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day on which we get the above message for cancellation. For refund we will use the same means of payment. You will not be liable for any extra fee for refund such as credit card fee, debit card fee, transaction fee. We will not be able to refund you unless we do not receive the product(s) back or have received evidence of having sent back the product(s) liable for refund. We recommend you use the recorded delivery service. You must send the returnable product no later than 14 days which includes working and non-working days under Consumer Rights Directive 2011/83 as implemented in the applicable EU member state. The direct cost of returning these products will be borne by you. You will be responsible if the value of the goods returned diminishes due to handling or any other factor.


The cancellation do not apply to:

If the products are unsealed by you or by the third party instructed by you after delivery;

If the supply of goods expire rapidly;

if you placed your order and we could start to deliver it, and that you could not cancel it once delivery had started or the product delivery is in transit;


Kannis provides you with the voluntary returns guarantee for all the products purchased from Kannis website could be returned within 30 days of receipt of products to Kannis if the products are complete are unused and undamaged condition within the original packaging.

The transport risk and return costs are your liability and will be paid by you. This does not affect your statutory right and the rights of cancellation as described above.


All prices are inclusive of local legally applicable V.A.T. We also list the condition and the information weather the product is available or not on our website. If the items become unavailable after placing and confirmation of the order then you will not be charged for that product. The delivery times are approx. values and they should not be regarded as guarantee from Kannis nor will Kannis bear any claims in relation with delivery schedules. These should always be regarded as estimates.


We try ensuring that the product information is correct, actual product packaging is displayed. All the information about the product is for information purpose only. The ingredients and its analysis may change. The product is not intended to treat any pet disease or cure pets, its food and should be treated as such. Do not solely rely on the information provided on the website, it is recommended to read labels, warning, directions of use provided on the product before use. The product information displayed on our website might be different to the information displayed on the actual products. In case of any confusion please try to contact us through our contact us form displayed on our Kannis website. Our products are not intended to diagnose, treat, cure or prevent any disease or health condition. Kannis does not accepts any liability for inaccuracies or misstatements about products by Kannis or third parties or its associates. This does not affect your statutory rights.

No reverse engineering unless explicitly permitted under applicable mandatory law you may not and you will not encourage, assist or authorise any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with the Kannis Products and its product composition, marketing ideas, selling points, weather in whole or in part or create any derivative product from or of the Kannis Products


Import of Kannis Pet Food may be subject to dog food licences, import taxes and duties for purchase outside the EU. The custom clearance, Import duty, corresponding paper work and charges should be completed and paid by you. When ordering Kannis products from Kannis website or third part website you are considered as an importer and must comply with the rules and regulations of the country into which the goods can be imported. We would recommend you to contact your local custom office for more information on importation of dog food in your country.


Kannis and its associates will not be responsible for losses that were not started by any breach on Kannis’s part, and loss of business including loss in revenue, profits, assets, direct expenses, indirect expenses, savings, data, goodwill, wasted expenditure, any indirect or significant losses that were not predictable to both you and Kannis when the agreement for the sales of goods by Kannis and you was made. The conditions laid by us does not excludes our responsibility for fraudulent representations made by Kannis or for death or personal injury caused by our negligence or wilful misconduct.

If the delay is caused which is beyond our reasonable control or natural causes or third party acts we will not be held responsible for any delay or failure to comply with our obligations. This condition will not affect your right to have the product sent to you within a reasonable time limit. If the delay happens before the products are shipped, we will not charge you for the goods until they are shipped and you may withdraw your order at any time before the dispatch takes place from our warehouse.


These conditions and the relationship between Kannis and user shall be governed by and interpreted in accordance with the laws of England and Wales.


Kannis has rights to make any alterations or amendments to its policies, Terms and conditions, Usage Policies and other policies time to time. Those updated policies by default will be in force at the time you use Kannis Services and Products. In case anyone or set of conditions are deemed as void or unreasonable the other will policies will still remain enforce and will not affect its validity.


We would recommend that Kannis products and Services should be used under the involvement of a guardian or a parent over 18.


Our contact details are:

Kannis World Ltd. is a limited company registered in England and Wales.
Registered number: 05844613.
Registered office: 145 – 157 St. John Street, London, EC1V 4PY, United Kingdom.
U.K. VAT Registration Number: GB111282756